Returns & warranty

30-day satisfaction guarantee

If you're not happy with your Vault, send it back within 30 days of delivery for a full refund of the purchase price. Use it, load it, take it to the beach — if it's not for you, that's fine. Start a return through the product feedback form with your order number and we'll sort it from there. Refunds go back to your original payment method once the return is received.

90-day defects & parts warranty

Every Vault is covered for 90 days from delivery against defects in materials and workmanship — that covers all of it: the tub, lid, wind-up mechanism, wax comb, fin key and bottle opener.

• If it breaks within 90 days, we replace it. A faulty part gets a replacement part; a faulty Vault gets a replacement Vault.
• The warranty covers normal use — beach, bag, car (up to the rated 85°C) and salt water included.
• It doesn't cover loss, deliberate damage, or modification.

To make a claim, contact us via the product feedback form with your order number and a photo of the issue.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights — our guarantees are in addition to them.